Refund and Returns Policy – Shalom Store

At Shalom Store, we want every customer to be fully satisfied with their purchase. If for any reason you are not happy with your order, our Refund and Returns Policy ensures you have a smooth and hassle-free process.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unworn, and in their original packaging.
• Certain items such as personalized products, gift cards, or items marked as “non-returnable” are not eligible for returns.

2. Return Process

1. Contact our support team at info@shalomstore.com or call +92 305-1130000 | +92 306-7474135 within 7 days of receiving your order.
2. Provide your order number and details of the item you wish to return.
3. Once your request is approved, you will receive instructions on how to send the item back.
4. Customers are responsible for the return shipping cost unless the return is due to a defective or incorrect item.

3. Refunds

• Refunds will be processed once the returned item is inspected and approved.
• Refunds are issued through the original method of payment.
• Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

• If you wish to exchange an item, please contact our team with your request.
• Exchanges are subject to product availability. If the item is not available, we will issue a refund instead.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with your order number and photos of the product. We will arrange a replacement or full refund at no extra cost to you.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products
• Gift cards
• Items on clearance or final sale

7. Contact Us

If you have questions about our Refund and Returns Policy, please reach out to us:

📧 Email: info@shalomstore.com
📞 Phone: +92 305-1130000 | +92 306-7474135