Shipping Policy – Shalom Store
At Shalom Store, we are committed to delivering your orders quickly and safely. Please review our Shipping Policy to understand how we handle deliveries, timelines, and charges.
1. Delivery Areas
- We currently ship across Pakistan.
- For international shipping requests, please contact us directly at info@shalomstore.com before placing an order.
2. Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
- Standard delivery within Pakistan usually takes 3–5 business days after order processing.
- Remote or rural areas may take an additional 1–2 days.
- Delivery times may vary during sales, seasonal holidays, or unexpected delays.
4. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location and order size.
- Free shipping may be available on selected products or promotional offers (details will be mentioned on the product page).
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- You can use this tracking number to monitor your delivery status.
6. Delivery Issues
- If your package is delayed, lost, or damaged during delivery, please contact our support team immediately with your order number.
- For damaged packages, we may request photos as proof before arranging a replacement or refund.
7. Cash on Delivery (COD) Orders
- For COD orders, customers are required to pay the exact amount upon delivery.
- Please ensure someone is available to receive the order at the provided address.
8. Contact Us
If you have any questions about shipping, please get in touch with our team:
📧 Email: info@shalomstore.com
📞 Phone: +92 305-1130000 | +92 306-7474135
